Tenant Guide

Tenant Guide

CLICK TO REPORT A REPAIR

Repairs

You must report to us, as soon as reasonably possible, any damage to your home,  the communal areas, or loss or damage to our property via our maintenance portal.

Tenant Guide

Learn More

Making Payments

Can be made by logging into www.santanderbillpayment.co.uk where you will be redirected to the Santander Billpay website. This is free to use for any Debit Cardholder.

You will need to log in one time and after that it is really simple.

You will need to quote your Tenancy Reference Number on your rent payment card or rent statement. Contact us if any problems occur.

By Phone

Contact our payment team on 01274 921 015 to do payment by phone.

Payment In Person

Phone Number

01274 921 015

Office Address

Jmail Assets
Tradeforce Building
Cornwall Place
Bradford
West Yorkshire
BD8 7JT

Email Address

info@jmailassets.co.uk

First Time Tenants Guide

Before You Start Your Rental Search

Be Prepared

Rent and Fees

Make sure you are financially prepared for the rent and for the fees.

Once the landlord decides you will be a good tenant, you will need to pay fees to set up the tenancy to cover the cost of references, credit checks and arranging your rental.

Before you move in you will also pay a security deposit and probably one month’s rent in advance. These initial checks establish that you can afford the rent and therefore will make a good tenant.

From its birth in 1997 Jmail Assets has been providing housing to the local community to become one of Bradford’s well-known letting specialists with a long list of satisfied tenants. Initially, we only dealt with residential properties.

Today, with our extensive local knowledge and experience, we now provide small local businesses and start-ups with fully serviced office space and virtual office space. Moreover, we still continue to be family-owned.

Other things to consider

How long do you want the tenancy for? A tenancy is usually a minimum of 6 months. If you are not sure, you can ask for a tenancy to be extended but remember there are costs involved in extending your fixed term tenancy agreement.

Start gathering together documents that your agent will need to confirm your identity, immigration status, credit history and possibly employment status.

How to Find a Place to Rent

Things to Think About

Before You Start Looking

Have a careful think about what sort of property you want and which best suits your current lifestyle

  • Do you have a car and therefore need off street parking or a garage?
  • Do you own a lot of furniture so need an unfurnished rental, or own a little so part-furnished would be more appropriate?
  • Have you just left university and have no furniture so need a fully furnished place?
  • If you choose a furnished or part furnished you will have to look after the furniture or will lose some or all of your deposit to cover damage.
  • Do you want or need a garden for yourself, children or pets?

Where do you want to live?

  • Do you need to be close to work or your children’s school?
  • If you don’t drive do you need to be close to public transport links?
  • Do you want to be close to town for nights out?
Once you have done this make a list of your essential search criteria.

Arrange Viewings

The only way to really get a feel for the kind of property you might rent is to arrange some viewings.

Go through your list of favourite properties arrange viewings via the website, or ask the branch renting the property.

Take your list of criteria with you on the viewings to make sure the property is a good match. It is also a good idea to make a list of questions to ask – here are some important ones:

  • How much is the rent per calendar month?
  • What is included in the rent?
  • What additional bills are there? What is the likely cost? If it’s a house-share, how are the bills split and who pays them?
  • How much deposit is needed? Where will my deposit be protected?
  • What fees do I need to pay to set up the tenancy?
  • Are there fees further down the line if I choose to renew the tenancy?
  • How long is the contract?
  • What notice period is needed when I want to leave the property?
  • Who should I contact in the case of an emergency?
  • What insurance does the landlord have to cover the property? What insurance do I need to cover myself?

Before You Start Your Rental Search

Be Prepared

Rent and Fees

Make sure you are financially prepared for the rent and for the fees.

Once the landlord decides you will be a good tenant, you will need to pay fees to set up the tenancy to cover the cost of references, credit checks and arranging your rental.

Before you move in you will also pay a security deposit and probably one month’s rent in advance. These initial checks establish that you can afford the rent and therefore will make a good tenant.

From its birth in 1997 Jmail Assets has been providing housing to the local community to become one of Bradford’s well-known letting specialists with a long list of satisfied tenants. Initially, we only dealt with residential properties.

Today, with our extensive local knowledge and experience, we now provide small local businesses and start-ups with fully serviced office space and virtual office space. Moreover, we still continue to be family-owned.

Other things to consider

How long do you want the tenancy for? A tenancy is usually a minimum of 6 months. If you are not sure, you can ask for a tenancy to be extended but remember there are costs involved in extending your fixed term tenancy agreement.

Start gathering together documents that your agent will need to confirm your identity, immigration status, credit history and possibly employment status.

How to Find a Place to Rent

Things to Think About

Before You Start Looking

Have a careful think about what sort of property you want and which best suits your current lifestyle

  • Do you have a car and therefore need off street parking or a garage?
  • Do you own a lot of furniture so need an unfurnished rental, or own a little so part-furnished would be more appropriate?
  • Have you just left university and have no furniture so need a fully furnished place?
  • If you choose a furnished or part furnished you will have to look after the furniture or will lose some or all of your deposit to cover damage.
  • Do you want or need a garden for yourself, children or pets?

Where do you want to live?

  • Do you need to be close to work or your children’s school?
  • If you don’t drive do you need to be close to public transport links?
  • Do you want to be close to town for nights out?
Once you have done this make a list of your essential search criteria.

Arrange Viewings

The only way to really get a feel for the kind of property you might rent is to arrange some viewings.

Go through your list of favourite properties arrange viewings via the website, or ask the branch renting the property.

Take your list of criteria with you on the viewings to make sure the property is a good match. It is also a good idea to make a list of questions to ask – here are some important ones:

  • How much is the rent per calendar month?
  • What is included in the rent?
  • What additional bills are there? What is the likely cost? If it’s a house-share, how are the bills split and who pays them?
  • How much deposit is needed? Where will my deposit be protected?
  • What fees do I need to pay to set up the tenancy?
  • Are there fees further down the line if I choose to renew the tenancy?
  • How long is the contract?
  • What notice period is needed when I want to leave the property?
  • Who should I contact in the case of an emergency?
  • What insurance does the landlord have to cover the property? What insurance do I need to cover myself?

Before You Start Your Rental Search

Be Prepared

Rent and Fees

Make sure you are financially prepared for the rent and for the fees.

Once the landlord decides you will be a good tenant, you will need to pay fees to set up the tenancy to cover the cost of references, credit checks and arranging your rental.

Before you move in you will also pay a security deposit and probably one month’s rent in advance. These initial checks establish that you can afford the rent and therefore will make a good tenant.

From its birth in 1997 Jmail Assets has been providing housing to the local community to become one of Bradford’s well-known letting specialists with a long list of satisfied tenants. Initially, we only dealt with residential properties.

Today, with our extensive local knowledge and experience, we now provide small local businesses and start-ups with fully serviced office space and virtual office space. Moreover, we still continue to be family-owned.

Other things to consider

How long do you want the tenancy for? A tenancy is usually a minimum of 6 months. If you are not sure, you can ask for a tenancy to be extended but remember there are costs involved in extending your fixed term tenancy agreement.

Start gathering together documents that your agent will need to confirm your identity, immigration status, credit history and possibly employment status.

How to Find a Place to Rent

Things to Think About

Before You Start Looking

Have a careful think about what sort of property you want and which best suits your current lifestyle

  • Do you have a car and therefore need off street parking or a garage?
  • Do you own a lot of furniture so need an unfurnished rental, or own a little so part-furnished would be more appropriate?
  • Have you just left university and have no furniture so need a fully furnished place?
  • If you choose a furnished or part furnished you will have to look after the furniture or will lose some or all of your deposit to cover damage.
  • Do you want or need a garden for yourself, children or pets?

Where do you want to live?

  • Do you need to be close to work or your children’s school?
  • If you don’t drive do you need to be close to public transport links?
  • Do you want to be close to town for nights out?
Once you have done this make a list of your essential search criteria.

Arrange Viewings

The only way to really get a feel for the kind of property you might rent is to arrange some viewings.

Go through your list of favourite properties arrange viewings via the website, or ask the branch renting the property.

Take your list of criteria with you on the viewings to make sure the property is a good match. It is also a good idea to make a list of questions to ask – here are some important ones:

  • How much is the rent per calendar month?
  • What is included in the rent?
  • What additional bills are there? What is the likely cost? If it’s a house-share, how are the bills split and who pays them?
  • How much deposit is needed? Where will my deposit be protected?
  • What fees do I need to pay to set up the tenancy?
  • Are there fees further down the line if I choose to renew the tenancy?
  • How long is the contract?
  • What notice period is needed when I want to leave the property?
  • Who should I contact in the case of an emergency?
  • What insurance does the landlord have to cover the property? What insurance do I need to cover myself?

Your Rental Property

Your Rented Property

Moving Out

Cleaning costs and unpaid rent are the top reasons why deposit money is withheld when a tenant moves out of a rented property.

So before you move out, make sure you have paid any remaining rent that is due. Keep in mind that if you are paying by check it will take a few days for the payment to clear, so pay in plenty of time so that by move out day all monies have cleared and no rent is owed.

Give the property a thorough clean before you leave so it is in ‘move in’ condition for the next tenant. If you have rented a property that is full or part furnished, inspect the furniture and check for any damage.

If you have caused any accidental damage then do get it repaired professionally.

Tips to help avoid problems:

  • Check the property against the condition report from when you moved in.
  • Compare the property now to any photos taken at the start of the tenancy.
  • Take photos when you leave.

Don’t forget to give your energy suppliers plenty of notice that you are moving out so they can organise a final bill. It is also a good idea to take meter readings on your final move out day for your records.

Inform any other suppliers that you are moving out such as Phone, Internet or TV. Consider redirecting your mail and leaving a forwarding address with the landlord or agent.